“History has repeatedly been changed by people who had the desire and the ability to transfer their convictions and emotions to their listeners.”
- Dale Carnegie
Dear Candy:
A key quality of a leader is the ability to "move people" to action. Here are some guidelines for inspiring cooperation:
- Begin with honest, sincere appreciation
- Show respect for the other person's opinion
- Ask questions instead of giving direct orders
- Make the other person happy about doing the thing you suggest
Source:
The Dale Carnegie Course
©2007 Dale Carnegie & Associates, Inc. All Rights Reserved
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