“Try honestly to see things from the other person's point of view. ”
- Dale Carnegie
Dear Candy:
Think of LADDER to be a good listener
- Look at the other person.
- Ask questions.
- Don't interrupt.
- Don't change the subject.
- Express emotion with control.
- Respond appropriately.
Source:
Leadership Training for Managers
©2007 Dale Carnegie & Associates, Inc. All Rights Reserved
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